MarketScape: Datasheets,Pricing and More: WebCD for Customer Service

Companies are under intense pressure to maintain a high level of customer service in the face of new product introductions, increasing complexity and high turnover. Dataquest estimates that customers will make more than 200 million calls to help desks in 1996, with the number of calls increasing 20% annually. Customers become frustrated with busy signals, voicemail or waiting on hold. And support talent is wasted answering the same questions day after day.

WebCD helps you prevent calls by allowing users to quickly find "on-CD" answers to their questions, measurably reducing support costs and increasing customer satisfaction. Distributing your technical support knowledge base provides added value to your service agreements -- without requiring you to hire an army of support personnel.

WebCD lowers your call volume

WebCD helps customers resolve their own problems. You can conveniently deliver interactive training, tips and demos that show customers how to effectively use your products. The familiar Web browser interface, full-text search capabilities and graphical bookmarks make it easy for users to find solutions without contacting your support line. Live-Links^TM guide users with Net access to new software patches, upgrades and late-breaking service information.

Your around the clock, on-site support specialist

Customers will love how WebCD delivers fast and convenient answers to frequently asked questions. And you will appreciate how easily Web content and other problem-solving information can be combined onto one all-inclusive media. WebCD turns a userÆs computer into a rich resource of facts, education and solutions.

Low-cost distribution of in-depth documentation

Now you can deliver color catalogs, product manuals and detailed repair procedures at huge cost savings over printed documents. WebCD also makes it easy to cross-sell closely related product and services. Or combine the Web sites of your business partners to let users explore add-ons that offer a complete solution.

Deliver large files with no waiting

WebCD can integrate non-HTML files and directory structures onto the CD-ROM. Users can access large graphic files, instructional videos, schematics, software patches and executables locally, without the frustrating delays and costs associated with Internet downloads.

Download PDF Version (405K) for high-quality printing. The Acrobat PDF viewer

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	Companies are under intense pressure to maintain a high level of customer service in the face of new product introductions, increasing complexity and high turnover. Dataquest estimates that customers will make more than 200 million calls to help desks in 1996, with the number of calls increasing 20% annually. Customers become frustrated with busy signals, voicemail or waiting on hold. And support talent is wasted answering the same questions day after day. WebCD helps you prevent calls by allowing users to quickly find "on-CD" answers to their questions, measurably reducing support costs and increasing customer satisfaction. Distributing your technical support knowledge base provides added value to your service agreements -- without requiring you to hire an army of support personnel.
	WebCD lowers your call volume WebCD helps customers resolve their own problems. You can conveniently deliver interactive training, tips and demos that show customers how to effectively use your products. The familiar Web browser interface, full-text search capabilities and graphical bookmarks make it easy for users to find solutions without contacting your support line. Live-Links^TM guide users with Net access to new software patches, upgrades and late-breaking service information.
	Your around the clock, on-site support specialist Customers will love how WebCD delivers fast and convenient answers to frequently asked questions. And you will appreciate how easily Web content and other problem-solving information can be combined onto one all-inclusive media. WebCD turns a userÆs computer into a rich resource of facts, education and solutions.
	Low-cost distribution of in-depth documentation Now you can deliver color catalogs, product manuals and detailed repair procedures at huge cost savings over printed documents. WebCD also makes it easy to cross-sell closely related product and services. Or combine the Web sites of your business partners to let users explore add-ons that offer a complete solution.
	Deliver large files with no waiting WebCD can integrate non-HTML files and directory structures onto the CD-ROM. Users can access large graphic files, instructional videos, schematics, software patches and executables locally, without the frustrating delays and costs associated with Internet downloads.